DH and I were a little “late” doing our Christmas cards this year. We usually like to get them out by the 15th of December, but this year we were lazy/busy and didn’t get them done in our usual timely manner. But, since we know friends and family love to have pictures of the kids at least once a year, we knew we had to do them.
My hubby has a nice camera, so we got everything ready and took photos of the kids. After he put them on an SD card for me, I was on my way to get them processed for our Christmas cards.
I had some grocery shopping to do, as well as some Christmas shopping, and I had to get the photos printed. This past summer, Walmart just opened a Super Walmart in my neck of the woods. I love Walmart, and since I could do all three of my errands in one place, I decided to do a one-stop-shop and go to my local Wally’s.
One hour photo was great. I chose what I wanted and selected my prints. Did my shopping, got my pictures after an hour and was on my way. I should have looked at the photos before I left the store. When I got home, the group shot had the kids’ foreheads chopped. ACK!! Are you kidding me? The pics were perfectly cropped on the SD card, why were they weird in the prints?!
This means I have to go back out to Walmart. And it’s not that close, it’s about 5 miles away. Okay, well, DH has a prescription to fill and I did want to get some Christmas gifts for the kids while they’re hanging out with Daddy. So, later that evening, I go back out to Wally’s to get these other errands done — and to have them fix my prints.
Bad idea. BAAAAD idea. See, I probably would have gone to Target or Costco to get it done (they’re both closer) BUT, I spent too much $$ on these prints AND I couldn’t find the damn receipt. *sob*
So I get there, and the lady informs me she can do it in a few minutes. But while she puts my bad prints aside, someone comes up to the counter with a request to pick up a package at the site-to-store counter, which just so happens to be — wait for it — the one hour photo counter! Ding ding ding!
So the ONE lady working the one hour photo goes in the back to look for this person’s package. She’s gone for a good five minutes. While we’re both waiting, a line begins to form. The lady comes back, and begins helping all these people in line, who all just happen to be — wait for it — site-to-store customers! What does that mean? It means they order something online, and they pick it up at the store.
Apparently, site-to-store trumps reprinting my bitchy prints, because this lady keeps helping everyone in line, supposedly waiting for a break in the insanity. But none comes. Person after person is lining up for pick ups at site-to-store, and she disappears time and again for more packages, all the while saying, “I’ll get to you in a moment” or “I’m so sorry, I’ll be right with you.”
LIES, ALL LIES!
After about a 1/2 hour of waiting, I finally just say, I’m going to come back. She looks relieved, still having a long-ass line to take care of for site-to-store. I’m rather pissy, because customer service lady told me it would only be maybe 5 minutes to reprint my photos. So I leave, do my other shopping, and return, only to have the lady tell me she couldn’t print the photos without chopping off the foreheads and she’d have to have her manager do it. When does the manager come in?
The next day.
I take a deep breath, surpress my inner bitch (because I haven’t eaten yet, and anyone who knows me knows I will bite your head off and chew on your neck if you look at me cross-eyed when I have an empty stomach), and agree to the terms. ONLY because I have to come back to Walmart the *next* day to pick up another prescription (they didn’t have it in stock) and to return a book I’d bought there previously. And also because I understood the lady behind the counter wasn’t the brightest light on the tree.
“We’ll call you,” she said. Lies. All lies.
So the next day, I decide to call first, and of course, the photos desk doesn’t answer their phone. I noticed this when the lady had been helping site-to-store the previous evening. She ignored it.
I’m going in!
I get there, and of course, the prints haven’t yet been reprinted (it’s about 19 hours later, mind), BUT, the manager is IN. Yay! She informs me she can include the foreheads, but she’ll have to crop their chests. UHM…no one effing cares about their chests — DO IT ALREADY!!!
And omg, more site-to-store people. GO THE EFF AWAY!!!
Boss lady says, “This’ll take 5 minutes, just wait, we’ll be done in a flash.”
Lies. All lies.
So I’m waiting. The boss is looking for packages, it seems she’s training a newbie OR this person is a few weeks in, because they had a somewhat deer-in-headlights look about her. After 10 minutes, boss says, “Sorry, we’ll get to you in a minute”. After another 15 minutes, she explains, “I’m so sorry, but we had a huge greeting card order to print before I printed yours, and I didn’t know until it came through.”
WHAT?! So tell me to go shop or something, don’t tell me to stand there and wait because it’ll be “5 minutes”. But now that I’ve already waited this long, the greeting card order is now finished. And the boss decides that’s a good time to… leave. I don’t know where she went, but she left, she might have gone on break, decided to do something else, I don’t know. But she left my reprints in the hands of deer-in-headlights lady.
I wait another 20 minutes. And by now I’m right pissed. With nothing else to do, I take one of their “suggestion box” slips and proceed to write a rant — front and back of the slip — of my saga. I slammed Walmart for the bad prints for one, for making me wait for two, for lumping site-to-store with one hour photo for three, and telling them I will NEVER order prints from them again OR do the site-to-store option, because I also witnessed THOSE people waiting for 1/2 hour 45 minutes for someone to find their packages in the back. I told them BOO, VERY BOO, Walmart!! I even left my phone number.
I will LOVE to talk to someone if they call me. I doubt they will.
I understand it’s Christmas. I understand lines will happen. But my GAWD, Wally, the Customer Service ladies were doing NOTHING at their counter, make THEM do the effing site-to-store!!! Why does it have to be one hour photo that gets the shaft?! And if the photo reprints were as easy as chopping a sliver of their chests to get their entire heads, then why didn’t the first lady know how to do that?!
It was an epic FAIL all the way around. If I were a bitchier lady, I would have been vocal, I would have been ranting — in store — I would have demanded my money back, even though I didn’t have a receipt. But I’m very non-confrontational, and I do understand when things get busy and hectic.
But I what I expect is some modicum of decorum from ANYONE involved in this debacle to tell me to go shopping — this will take awhile. Don’t tell me it will be “5 minutes” and then leave for your g’damn lunch break. Don’t tell me you have everything under control and then proceed to IGNORE me in favor of site-to-store.
Moral of this story folks, because I gotta share this with you so you aren’t stuck in the same FUBARED SNAFU — NEVER get your pictures printed at Walmart, and NEVER do site-to-store. I told you, Walmart, never again would I utilize you for these two services. And now, I’ve educated my readers. Hope you’re pleased with yourself.
~~Becka, who is NOW releasing her inner bitch